We aim to provide an excellent service to all of our customers and to provide you with all the information you need to get the full benefit of the service we offer.
We hope that you will be entirely happy with the service that you receive from us, but should you have any reason to complain, then we will investigate the matter fully and try to put it right. We welcome your comments, good or bad, as a way of letting us know what you think and of helping us to improve our service to you.
In the first instance, please contact us.
A copy of our Complaints Policy and Procedures is available upon request.