Customer Policies

At Guinness we have policies that guide us in delivering services to our customers. 

You can read some of our key policies for customers who are looking to sell or buy a home through us below. 

• Intermediate Sales – Affordability and Allocation Policy
• Complaints Policy
• Compensation Policy
• Pets Policy
• Service Charge Policy
• Staircasing Policy (June 2026)

For information on additional policies, you can find these at Customer policies homeowner – The Guinness Partnership