Current Opportunities

Resales & Staircasing Officer


30 Brock Street, London, NW1 3FG, GB

Closing: 8th March 2024

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About this role

We have an exciting opportunity for 2 Resales & Staircasing Officer’s join our team on a permanent, full-time basis based in Brock Street, London to provide professional management of a caseload consisting of resales, staircasing transactions and ad hoc empty property disposals. We operate a hybrid working style so you will be required to work in the office two days per week and 3 days remotely.

The successful applicants will provide a highly proactive and customer-focused resales and staircasing service to Guinness’s homeowners; working within Guinness policies and procedures; relevant legislation and best practice, at all times. You will guide customers through all transactions in line with agreed targets and lease/contract conditions and identify and co-ordinate any necessary lease changes, including extension requests, with appropriate teams.

What we’re looking for

We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. Alongside being an expert in Resales & Staircasing it’s essential you have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate:

Experience of dealing with residential conveyancing processes
Ability to plan and re-shape processes in response to changing customer needs.
Significant customer service experience
Experience and understanding of working in a high-performance customer service culture.
Proven ability to manage a large and varied workload, meeting performance targets and deadlines under pressure.
Excellent attention to detail.
Excellent oral and written communications
Excellent knowledge of Microsoft Office.
Proven track record of working cross-functionally with external agencies and partners.
Demonstrates the Guinness Behaviours.

Essential Qualifications:

Level 2 Qualifications in Maths & English (GCSE grades C and above or equivalent)

Sale of Residential Property Level 3 Award.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

Please apply by submitting your CV and cover letter/personal statement ideally as one PDF or word attachment.

Interviews will take place in person on Wednesday 20th March at our London Brock Street office, successful candidates will be expected to prepare a presentation as part of the interview process.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.