Subject access request

Requesting information we hold about you

You have the right, subject to certain exemptions, to have access to any personal information held about you, often referred to as the right of 'subject access request'.

Your rights when making a request

If we do hold personal information about you we will:

  • give you a description of it

  • tell you why we are holding it

  • tell you who it has been disclosed to

  • provide you with a copy of the information held

  • tell you how long we've been holding it for

  • tell you where we received it from

  • tell you your rights under Data Protection regulations relating to the information you requested

Proof of identity

To avoid personal data about one individual being sent to another, either accidentally or as the result of deception, the Partnership needs to be satisfied as to the identity of the requester. As standard, we will require a copy of two official documents that between them clearly show your name, date of birth and current address. For example, a passport, driving license, birth certificate or utility bill.

Where a request is being made on behalf of a third party we will also ask for evidence of consent from the individual that the third party is acting on their behalf, such as a signed letter.

Further information required

We may request further information from you in order to locate the information you are seeking. For example, we may ask to you to tell us if and when you have contacted the Partnership in the past.

Timescales and response

You will receive a letter of acknowledgement within 2 working days and a full response within 1 month from receipt of your request, from satisfactory proof of identity and from the information needed being requested.

We reserve the right to extend the deadline by a further 2 months if your request is very complex.

The response will explain if any information is being withheld from you and provide a reason why the information is exempt from being provided to you.

Making a request

Make a request