Why Guinness Homes

About Guinness Homes

Guinness Homes is a brand name for the sale of homes owned by The Guinness Partnership Limited, Guinness Homes Limited, Guinness Developments Limited, Guinness Platform Limited, and Guinness Housing Association Limited.

The Guinness Partnership owns and manages over 66,000 homes across England, providing services for 140,000 customers across the country.

Everything we do is about helping us to achieve our vision of improving people’s lives by providing as many high-quality homes as possible. We reinvest our entire surplus into building more homes and improving services.

Buying a home from us is safe and secure, we have a strong history of 130 years.

The Guinness Partnership Ltd is proud to be one of the largest housing providers in the country.

Our History

In 1890 Edward Cecil Guinness, the great-grandson of the founder of the Guinness Brewery, gave £200,000 to set up The Guinness Trust. This is the equivalent of at least £25 million in today’s money. He wanted to help improve the lives of ordinary people, many of whom couldn’t afford decent homes.

We built our first homes in the 1890s, in London. In 2012 the housing properties and operations of The Guinness Trust were combined with those of the other main housing divisions in the Group to form a single, stronger, charitable company, The Guinness Partnership Limited.

Today, The Guinness Partnership Limited is a national operation and works with Guinness Care and Support Limited to provide housing, care and support services to our customers.

We are proud that the original philosophy, defined by Edward Cecil Guinness all those years ago, is still relevant today: to provide good-quality homes in communities that are stable and supportive.

What our customers say

Maxine and Andrew

Maxine and Andrew – Signal Park

“The Guinness Homes team at Signal Park were so helpful – we’d recommend them to anyone.”

Raymond and Mark on Sofa

Raymond and Mark – August Fields

“The Guinness Homes team were so helpful throughout the whole process. They really looked after us.”

George and Laura Together

George and Laura – Signal Park

“The Guinness Home property we have chosen was everything we wanted in a property,”

Maxine and Andrew

Maxine and Andrew – Signal Park

“The Guinness Homes team at Signal Park were so helpful – we’d recommend them to anyone.”

Read More
Raymond and Mark on Sofa

Raymond and Mark – August Fields

“The Guinness Homes team were so helpful throughout the whole process. They really looked after us.”

Read More
George and Laura Together

George and Laura – Signal Park

“The Guinness Home property we have chosen was everything we wanted in a property,”

Read More

Success Stories

What our Guinness homeowners say

Our customer promise

Our customer promise

We want to ensure you get great service each and every time you contact Guinness Homes.  We make this promise, so you know what to expect from us.

When you telephone:

  • We will aim to answer your call within 30 seconds
  • Our staff will always give you their name
  • If we need to ring you back, we will return your call as soon as we can and no later than two working days.

When you email:

  • If we can’t resolve your enquiry within one working day, we will let you know who is dealing with it and when you can expect a full reply.

When you write in:

  • We will get back to you as soon as possible and within five working days 
  • If we can’t resolve your enquiry within five working days, we will let you know who is dealing with it and when you can expect a full reply.

While we work hard to provide exceptional service, there may be times when we don’t get things quite right.

When we make a mistake, we will always:

  • Apologise and aim to put it right
  • Make improvements to avoid the same mistake happening again.

We aim to treat all of our customers fairly and with respect. If you need any additional assistance, please let us know, and we will make sure we communicate with you in a way that meets your needs.

Company information

Guinness Homes is a trading name of The Guinness Partnership Limited.

The Guinness Partnership Limited has the following subsidiaries: Guinness Care & Support Ltd, The Guinness Housing Association Ltd, Guinness Developments Ltd, City Response Limited and Guinness Homes Limited.

The Guinness Partnership Ltd is a charitable Community Benefit Society No. 31693R registered in England and is a Registered Provider of Social Housing No.4729.

Registered Office: Guinness Homes Limited, 30 Brock Street, Regent’s Place, London NW1 3FG.